POLICIES

YOU ARE AGREEING TO THESE TERMS ONCE YOU'VE BOOKED ANY SERVICE.

 

 

COMMUNICATION

 

ALL COMMUNICATION WILL BE DONE THROUGH EMAIL. OCCASIONALLY, I WILL RESPOND THROUGH DIRECT MESSAGING ON INSTAGRAM. PHONE CALLS ARE AVAILABLE IF NEEDED. FOR THE FINAL TRANSACTION, WE WILL COMMUNICATE THROUGH EMAIL TO KEEP A PAPER TRAIL FOR RECORDS.

 

IF YOU WISH TO CHAT VIA PHONE YOU MUST SCHEDULE A DAY & TIME WITH ME FIRST.

 

FOR NEW INQUIRIES, PLEASE ALLOW UP TO 48 HOURS FOR A RESPONSE.

 

 

BUSINESS HOURS

 

BUSINESS HOURS ARE MONDAY - FRIDAY 10 AM- 10 PM.

ALL EMAILS SENT AFTER BUSINESS HOURS WILL BE ANSWERED THE FOLLOWING BUSINESS DAY. NO WORK WILL BE COMPLETED OVER THE WEEKEND, MAJOR HOLIDAYS AND HOLIDAY WEEKENDS.

 

 

PROJECT TIME-FRAME

 

PROJECTS CAN TAKE ANYWHERE FROM 5-11 DAYS TO COMPLETE (LONGER FOR BIGGER PROJECTS).

 

FOR PRE-MADE DESIGNS, THE PROJECT WILL BE RETURNED IN 1-3 BUSINESS DAYS. FOR WEB DESIGN, THE TURNAROUND TIME WILL BE AROUND 3-4 WEEKS.

 

A RUSH ORDER CAN BE PROVIDED DEPENDING ON WHICH SERVICES  YOU CHOOSE WITH A VARIABLE FEE. ALL ORDERS WILL BEGIN ON THE FOLLOWING BUSINESS DAY THAT YOU PLACED THE ORDER.

 

ALL PROJECTS WILL BE KEPT IN THE ORIGINAL FORMAT FOR UP TO 5 WEEKS AFTER THE COMPLETED PROJECT IS SENT OUT. THIS MEANS THAT IF YOU, THE CLIENT, REALIZE THAT SOMETHING NEEDS TO BE CHANGED, YOU WILL HAVE 5 WEEKS TO MAKE THE CHANGES WITH A SMALL FEE.

 

 

DEPOSITS 

 

PROJECTS THAT ARE $100 AND UNDER REQUIRES FULL PAYMENT. PROJECTS OVER $100 REQUIRES A 75% DEPOSIT FEE. IF YOU, THE CUSTOMER, PAID THE 75% DEPOSIT FEE, THEN ONCE THE FINAL PAYMENT IS SENT TO ME, THE DESIGNER, YOU WILL RECEIVE YOUR FINAL PROJECT VIA EMAIL. 

 

ALL DEPOSITS AND FINAL PAYMENTS ARE NON-REFUNDABLE. YOUR DEPOSIT WILL SERVE AS A CANCELLATION FEE IF YOU DECIDE TO NO LONGER USE MY SERVICES OR ARE UNHAPPY WITH THE WORK ONCE THE DESIGN HAS BEEN STARTED.

 

CLIENT MUST PROVIDE ALL INFO REQUESTED FOR PROJECT IN A TIMELY MANNER. IF YOU DO NOT SEND PROJECT CONTENT WITHIN 72 HOURS OF BOOKING YOUR SERVICE, YOUR SPOT WILL BE FORFEITED AND YOUR DUE DATE WILL BE PUSHED FURTHER FROM THE TIME YOU SEND YOUR INFORMATION.

 

I HAVE THE RIGHT TO DECLINE ANY PROJECT AT ANY MOMENT FOR ANY REASON AND REFUND YOU THE DEPOSIT IF WORK HAS NOT STARTED.


I HAVE THE RIGHT TO DECLINE ANY PROJECT IF I FEEL I WON’T BE ABLE TO COMPLETE IT.

 

PROJECT REVISIONS


YOU WILL RECEIVE 1 FREE REVISION ON ALL PROJECTS EXCEPT WEB DESIGN AND LOGO DESIGNS. AFTER THAT REVISION HAS BEEN USED IT WILL BE AN ADDITIONAL $15 PER REVISION. THE  REMAINING BALANCE PLUS ANY ADDITIONAL REVISION FEES MUST BE PAID IN FULL BEFORE YOU THE FINAL DESIGN.

 

PHOTOS & IMAGES

 

HIGH-QUALITY PHOTOS ARE PREFERRED FOR ANY PROJECT. PLEASE NOTE, HIGH-RESOLUTION PHOTOS WILL MAKE YOUR PROJECT APPEAR MORE PROFESSIONAL. IF YOU NEED STOCK IMAGES YOU WILL BE RESPONSIBLE FOR PROVIDING YOUR OWN OR PAY $3 PER IMAGE USING MY ADOBE STOCK ACCOUNT.

 

 

PAYMENTS


PAYMENTS ARE MADE VIA PAYPAL UNLESS ANOTHER OPTION IS DISCUSSED BETWEEN ME AND YOU.

 

 

 

Policies for www.LEDcreates.com 

Le Diamant

Effective as of 01-01-19

Last Updated 02-14-19

 
 
 
 
 
 
 

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