Frequently Asked Questions

General

What is your turn around time?


Turnaround time varies based on how complex the project is and how fast you approve of the work. Custom Designs (Youtube Essentials, E-Flyers, etc): 5-11 business days, this may increase (or decrease) during peak, busy (or slower) seasons. This time frame is due to other projects ahead of yours. Premade Designs turn around time is 1-3 business days. Website Design turn around time is 3-4 weeks. Rush order fee is applicable (depending on the project). If you need to have an order done within a certain time frame, you may message me on Instagram @ Lediamant_Edits or email shop@ledcreates.com All orders will begin on the following business day that you placed the order.




Can I see the project before I make a purchase?


Time is extremely valuable. I will not start on ANY project without receving the payment first. If you need to see my work, please take a look at some of my work on Instagram. www.instagram.com/lediamant_edits




What if I want a refund?


Once an order has been placed, refunds are NOT permitted. Having buyer's remorse or needing the money for another reason is not a reason to receive a refund. Please make sure that you want to make the purchase beforehand.The exception to this is if I cannot commit to the project for unforeseen/personal reasons. If I have already started the project, no refunds will be given. Your deposit will serve as a cancellation fee.




I made a purchase and have not receive an email, why?


You may or may not receive an email confirmation directly from me after your order. This is due to my workload and the amount of emails received at any given time. If you are unsure if your order went through, feel free to contact me and I will be more than happy to confirm if the order went through or not. Also, please allow for at least 48 hours to receive an email!




What can you guarantee?


I can guarantee that you will be more than satisfied with your experience with me. I guarantee you that you will be treated with integrity because every one of my clients matter to me. I guarantee you that you are going to love your final project and the results that you are going to get from it. I guarantee that your time and money will not be wasted.





Youtube Branding

How many pictures can I add to the project?


Depending on the type of project you purchase, the amount of pictures will vary. If you check the 'Services & Rates' tab, the amount of pictures you're allowed to send is explained.




What if I'm not sure about how I want to my project to look?


Many of the projects that I do is freestyle. All you really have to explain in the form I send via email is the color that you want. A lot of my clients are not sure how they want their projects to look, so I try to be as creative as possible with all projects.




What if I don’t like my project?


Hopefully that’s not the case. But if there happens to be something that you dislike about the project, I will be more than happy to make the changes that you want. I’m not satisfied until you are with the project. It doesn’t matter how many times we have to communicate with each other or what I need to fix. If the case is that I misunderstood what you were saying, then you won’t be charged for any extra changes.




What kind of photos should I send?


Highly suggested photos are high quality photos, preferrably with no body parts cut off. Note: The better quality your photos are, the better your project will look.




Where do I explain how I want the project to look?


Once I receive a payment for your project, a form will be sent via email. The form will give you freedom to express how you want your project to look.




What happens after I purchase?


You will be sent a questionnaire to your email. This is where you get to tell me everything you want to see in your project. Don't worry though, the questionnaire is super simple!




How many revisions do I get?


You get one FREE revision. This is because in the questionnaire you are able to tell me exactly what you’re looking for. I’ll be able to design what you need based on what you tell me and what you want. You also have an option to send me an example of what you want made, that way I’d have a reference on what your style preference is. After the first revision, there is a fee.




What do you need in order from me to start?


All I need from you are 2 things. Your favorite pictures and/or videos. Your full cooperation throughout our time together. Meaning, getting back to me at a reasonable time, being direct if there is some changes you’d like to be made, and respecting my time and services.




How many pictures/videos to send?


You can send me any amount of footage you want featured in the project . Make sure that you only send me the footage you want in the project.





Payment

Do you offer a payment plan?


At this time, I do not offer a payment plan. Projects $100 and under must be paid in full. Projects over $100 requires a 75% deposit fee.





Logos

How will I receive my logo?


You will receive your logo as a .png file via email.





 

Still have questions or don't see a service you're interested in? Then contact us using the form!

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Have questions, want more info on my services or interested in working together?

That's not a problem!  Send me an email today, so we can discuss your ideas.

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LE DIAMANT CREATIVE SERVICE 2018