Terms and Conditions

Policies/Terms

TERMS & CONDITIONS FOR ALL SERVICES PROVIDED BY LE DIAMANT CREATIVE SERVICES LLC
 

Welcome! Thank you for choosing Le Diamant Creative Services (“Company”) to help you level up your business.
All sales are final when booking our services. By clicking “Buy Now,” “I’m Ready To Order,” or any other phrase on the purchase button, entering your credit card information, or otherwise rendering payment (either in-full or partial) for the Product for which these terms appear, you (“Client” and/or “Customer”) agree to be provided with Services rendered by Le Diamant Creative Services and you are executing a legally binding agreement with the Company, subject to the following terms and conditions (“Agreement”).


Le Diamant Creative Services (“Le Diamant”) welcomes you. Please READ carefully prior to contact or purchase of projects. By purchasing any service on Le Diamant Creative Services, you agree to the terms and conditions listed below. This agreement has been made by and between the “Client” and the “Le Diamant Creative Services” for protection. In consideration of the mutual agreement made herein, both parties agree as follows:

1. Introduction 

Le Diamant Creative Services LLC (“Company”) is a company registered in New York that provides graphic design services, branding services, video design, and other materials to prospective and existing businesses owners.

 

2. Scope of Service 

A. PRICING AND PAYMENT

All pricing at Le Diamant Creative Services, www.LEDcreates.com, is subject to change at any time and will be effective immediately upon posting to this site. All pricing is subject to change with special requests made by the client. Le Diamant Creative Services will inform the client if a pricing change is required. The client agrees to pay Le Diamant Creative Services 100% of the total project cost before any project considered 'final' is sent via email. 


All payments are made through www.LEDcreates.com via Paypal or with a debit/credit card, Cashapp, or otherwise agreed upon between Le Diamant Creative Services and the client. All remaining unpaid balances will be due within 24 hours of your final approval of the design concept. Once the final payment is made, the project will be considered finalized, and all files will be sent to you via email.


Upon execution of this Agreement, Client agrees to pay the Company the full purchase amount for all Services initially paid for, regardless of what payment option Client selects at Checkout. 


Company offers two payment options at the time of purchase if the service exceeds $350, so the Client can either pay in full or partial payment. If Client opts to make a partial payment, Client will be responsible for paying the remaining balance once Client approves of their draft.

B. FINAL BALANCE TIMEFRAME 
All remaining unpaid balances will be due within 24 hours of Client’s final approval of the design concept. 


If Client is unable to pay within 24 hours of approving the final design concept, Client is subjected to pay a late fee which will vary on the services and how late the final payment is sent. 


Client may not receive any official files until the final payment and any fees incurred are paid in full. 

C. SUBMISSION DEADLINE

The client must have all footage (PICTURES and VIDEOS), information, and ideas available at the time of purchase. Upon purchase, the client will be responsible for turning in all content to Le Diamant Creative Services (shop@ledcreates.com) within 72 hours of purchase. If the client cannot turn in all required content within the required timeframe, the client must inform Le Diamant Creative Services, in which an arrangement can be made to prevent any late fees. If the client fails to submit the required information within ten days of purchase, the service will be postponed until the Client and Le Diamant Creative Services agree to when the project can be started and completed. There will be a $50 fee to restart the process if the client fails to turn in the necessary documents within ten days. Services will begin ONLY when the client turns in all documents needed to complete the project. The turnaround time will only increase if Client fails to provide necessary documents in a timely manner. 

D. REFUND AND CANCELLATION POLICY

Le Diamant Creative Services does not provide refunds for any series of projects or service unless agreed upon, especially after work (including proofs) have been started, issued, and/or labor has begun. The client having buyer's remorse is not suitable means for a refund. Once payment has been made, the project will begin, and the final design will be returned to the client/customer within the turnaround time frame given. If any dispute is filed while the order is in progress, the order will be canceled; therefore, the client will not receive any drafts or final projects. The only reason money will be refunded if we are unable to complete the project due to personal reasons, sickness or injury. Once final files have been sent and delivered, no refund or payment shall be reimbursed.


Disclaimer: Due to the time and effort made to ensure our clients' satisfaction, Company does not offer any refunds.  It is the Client’s responsibility to carefully review our terms and conditions before purchasing, using, or accessing any of our products and services.

E. CONTENT AND CREATIVE BRIEF

The client agrees to fill out the creative brief as thoroughly and specifically as possible within the required timeframe of 72 hours. Le Diamant Creative Services is not responsible for any misinformation and/or spelling errors included in the questionnaire by the client. Le Diamant Creative Services is not responsible for including design requests that were not mentioned in the questionnaire. If the client receives the project and sends an updated reference after the project has been started, the client will incur a fee based on what services were booked. If the client chooses to use any audio or add-ons that could possibly be flagged for copyright infringement, Le Diamant Creative Services is not responsible - this is at the clients' own risk.

 

F. DRAFTS
Once a project has been finalized and the files have been delivered to you (with the exception of draft files), you own the rights to what you have purchased. No additional changes will be made once the final copies are sent to the client. Drafts of any kind are only used for approval. Le Diamant Creative Services retains the right to send any drafts with a watermark at the center of the design until all final payment is made. Drafts are not to be manipulated, copied, or used by the client. ALL drafts are property of Le Diamant Creative Services. All designs, concepts, ideas, sketches, artwork, and digital files prepared in connection with the project remain property and copyright of Le Diamant Creative Services.
 

REVISIONS & FEES

Revisions include minor movement of elements, change of font (where it has not been customized or fully animated), and minor change of color. Revisions are intended to be used for small design changes and do not include a full redesign or new concept. Any and all changes that are not included in the original order form are subject to revision fees.

All revision fees must be paid upfront before any revisions can be made. 
 

  1. Web Design Revisions & Fees

    After you receive the initial mock-up, we will provide up to three reasonable revisions during the design process. Any revisions beyond the three will require additional fees. Any revisions that require a change of the entire look, style, mood, and feel will incur additional fees. Le Diamant Creative Services will provide the client with the amount that’s due if and when it becomes necessary via email. All fees are variable and dependent on what revision is needed.
     

  2. Logo Design Revisions & Fees

    After you receive the initial mock-up, we will provide up to two reasonable revisions during the design process. Any revisions beyond the two may require additional fees. Any revisions that require a change of the entire look, style, mood, and feel will incur additional fees. Le Diamant Creative Services will provide the client with the amount that’s due if and when it becomes necessary via email. All fees are variable and dependent on what revision is needed.
     

  3. Youtube Branding Revision & Fees

    Le Diamant Creative Services will allow up to TWO complimentary revisions. Any revision desired after the complimentary revision will incur fees. Complimentary revisions do not include redesigning the entire project to change the entire look, style, mood, and feel of the project. 

    If the client wishes to change the entire mood and look of the project, fees will be incurred and will have to be paid before we continue the project.
     

    1. ​INTRO & OUTRO REVISION FEE
      If a custom youtube intro or a custom youtube outro has already been designed for the client, and the client decides to change the entire look, style, mood, and feel, there will be a $125 fee charged to the client. 
       

    2. YOUTUBE BANNER REVISION FEE
      If a youtube banner has been designed for the client, and the client decides to change the entire look, style, mood, and feel, there will be a $65 fee charged to the client. 
       

    3. YOUTUBE LOGO REVISION FEE
      If a youtube logo (“watermark”) has been designed for the client, and Client decides to change the entire look, style, mood, and feel, there will be a $50 fee charged to the client. 

      Revisions are only completed during the creation period. Turnaround times for revisions will depend on the revision needed.

       

H. FILES AND FINAL COPIES

Le Diamant considers the design project complete upon receipt of the client’s acceptance email and/or final payment. By approving a design after revisions, the client accepts they are happy with the final work. Le Diamant Creative Services will supply final files as detailed in the job scope or request. Once a project has been finalized, and the files have been delivered to you (with the exception of draft files), the clients own the rights to what they have purchased. No additional changes will be made once the final copies are sent to the client. It is the client's responsibility to keep all final files in a safe place. Le Diamant Creative Services is not responsible for any lost, damaged, or misplaced digital files or projects. Le Diamant Creative Services retains the right to place designs and final projects on www.LEDcreates.com for demonstration purposes and to use any designs in its own publicity and portfolios. Le Diamant Creative Services retains the right to include our brand name, website, or logo as a watermark on any final design copy sent via email.

 

I. BREAK OF COMMUNICATION AND ABANDONED PROJECTS

The client must send in all content requirements within 72 hours of purchase. The client must reply to drafts with approval or revisions within 72 hours of receiving. If the client does not respond within five days of when the sample was sent, Le Diamant Creative Services has the right to finalize the sample without notice. The sample will then be marked as completed and sent to the client. The order will not be resumed unless agreed upon by Le Diamant Creative Services and/or for an additional fee.

J. COMMUNICATION

All communication will be done through email to keep a proper record of any conversation being made between the company, Le Diamant Creative Services, and the client. If a phone meeting is desired by the client, the meeting must be scheduled and discussed first between the client and Le Diamant Creative Services. Phone meetings are only available to clients after the creative brief has been filled out.

K. BUSINESS HOURS AND TURNAROUND TIME

Le Diamant Creative Services does not operate outside of business hours, that is, Monday through Friday from 9 AM - 9 PM EST. Le Diamant Creative Services does not operate on public holidays, weekends, and any announced vacations. The project will officially be started once the client has filled out the creative brief and has signed the Terms and Conditions form down below. Turnaround times vary based on the project and client. Your turnaround can be shorter or longer depending on the complexity and size of the project and our communication. Clients are informed of what to expect based on all information provided to the designer from the client. Le Diamant Creative Services agrees to keep the client informed about all turnaround times and timeframes.

 

 

  1. Web Design Turnaround Time

    Websites are completed within 3-4 weeks from when the client sends us their required documents. However, the pace of any project is set by each client. Time can be set back or it can stay the same depending on how much input the client can provide during the initial stages.
     

  2. Logo Design Turnaround Time
    Logos are completed within 2 weeks (14 DAYS) from when the client sends us their required documents. However, the pace of any project is set by each client. Time can be set back or it can stay the same depending on how much input the client can provide during the initial stages.
     

  3. Youtube Rebrand Turnaround Time
    The turnaround time for any youtube rebrand project (that is “Custom Youtube Intro,” “Custom Youtube Banner,” “Custom Youtube Outro,” “Custom Youtube Logo/Watermark”) is 7 days. 

    Company reserves the right to extend the turnaround time at any time if more time is required to complete the project. The client will be notified if any more time is required to complete the project. Increasing the turnaround time does not justify the means of getting a refund or canceling their order. 

3. MISCELLANEOUS

Headings & Severability – Headings are included for convenience purposes only and shall not affect the construction of this Agreement. If any portion of this Agreement is held to be unenforceable, it shall not affect the remaining portions of the Agreement, which shall remain in full effect. If any portion of this Agreement is held to be unenforceable, then the unenforceable portion shall be construed in compliance with applicable law in a light most favorable to the original intentions of the parties. If the unenforceable portion of the Agreement is found by a competent court of this jurisdiction to be contrary to law, then it shall be changed and interpreted to best reflect the original intentions of the parties, and all other provisions shall remain in full force and effect.


Modifications- Company may revise these terms of use for its website at any time without notice. By using the Site and/or Program, you are agreeing to be bound by this Agreement.


Changes To Terms- We reserve the right to make changes to these terms at any time, and such changes will be effective immediately upon being posted on the site. Each time you use the site, you should review the current terms. You can determine when these terms were last revised by referring to the "LAST UPDATED" legend at the bottom of these Terms of Use. Your continued use of the site will constitute your acceptance of the current terms.


Entire Agreement- These terms and conditions and any other legal notices, policies, and guidelines of Company linked to these terms and conditions or contained on this Site constitutes the entire Agreement between you and Company relating to your use of this Site and/or Service and supersedes any prior understandings or agreements (whether oral or written), claims, representations, and understandings of the parties regarding such subject matter.  This Agreement may not be amended or modified except by Le Diamant Creative Services LLC. 
 

Last Updated Jan 1, 2022