TERMS AND CONDITIONS

Last updated June 25 2020

Communication

All communication will be done through email unless direct messaging on Instagram is preferred by the client. Occasionally, I will respond through direct messaging on Instagram. Phone meetings are only available to clients. If you wish to discuss your project via the phone you must schedule a day & time with me first.


Business Hours

Business hours are Monday, Wednesday - Friday 10 AM- 8 PM.
All emails sent after business hours will be answered the following business day. No work will be completed over the weekend, major holidays, and holiday weekends.

 
Project Time-Frame


YOUTUBE PROJECTS can take anywhere from 8-11 business days to complete (longer for bigger projects).

BUSINESS DESIGN CONCEPTS (logos, flyers, web banners, and business cards) can take up to 12 business days to complete.

Please note: It is possible for the time frame to change depending on the number of clients I am working with during the time you book. But it will never past 30 days. 


For pre-made designs, the project will be returned in 1-3 business days.

For WEB DESIGN, the turnaround time can be up to 4 weeks. Rush orders can be provided depending on which services are chosen by the client.

Please Note:

All orders will begin on the following business day that you placed the order.

All projects will be kept in the original format for up to 3 weeks after the completed project is sent out. This means that if the client realizes that something needs to be changed, my client will have 3 weeks to make the changes with a small fee. After 3 weeks, the original file will be deleted. 


Deposits 

Projects that are $100 and under require full payment. Projects over $100 require a 75% deposit fee. Once the client pays the remaining balance, the final project will be sent through email. 

All deposits and final payments are non-refundable. Your deposit will serve as a cancellation fee if you decide to no longer use my services or are unhappy with the work once the design has been started.

The client must provide all the info requested for the project in a timely manner. If you do not send project content within 72 hours of booking your service, your spot will be forfeited and your due date will be pushed further from the time you send your information.

I have the right to decline any project at any moment for any reason and refund you the deposit if work has not started. I have the right to decline any project if I feel I won’t be able to complete it.
 

Project Revisions

You will receive 1 FREE revision on all projects except web design and logo designs. Web design and logo designs revision fees will vary. After that revision has been used, there will be an extra fee depending on which services you book. The remaining balance plus any additional revision fees must be paid in full before you receive the final design.

 
Photos & Images

High-quality photos are preferred for any project. Please note, high-resolution photos will make your project appear more professional.
 

Payments

Payments can be collected via Paypal, Stripe, and Cashapp. 

Have questions, want more info on my services or interested in working together?

That's not a problem!  Send me an email today, so we can discuss your ideas.

Le Diamant official Logo -02.png

LE DIAMANT CREATIVE SERVICE 2018